FAQ

WHEN CAN I EXPECT MY ORDER TO SHIP?
All orders will ship within 1-3 business days from when the order is placed from Costa Mesa, CA. From there, please allow approximately 2-5 business days for orders to be delivered within the US and anywhere from 4-21 business days for international orders depending on the selected shipping method. Any orders placed on Saturday or Sunday will not ship until the following Monday as we do not ship orders over the weekend.

 
HOW DOES THE ORDER PROCESS WORK?
If you placed a custom personalized order, a member of our team will contact you to confirm your details. Once you confirm your details and a proof is sent your way, your order is non-refundable and will ship in about 2–3 days from your order date. Please note that any additional information you may want included on your personalized item(s) is subject to Typologie Paper Co’s approval and may ultimately not be included on the item due to the design and integrity of the product.
 
WILL I SEE A PROOF BEFORE MY ITEMS ARE PRINTED AND MAILED TO ME?
Yes, customers ordering any of our personalized or custom items will typically receive their proofs approximately one day from the final confirmation of wording and design details. Once a proof has been sent your way, your order is non-refundable.
DO YOU SHIP INTERNATIONALLY?
We offer international shipping across the globe - simply enter your destination country during check out. 
 
HOW CAN I FIND OUT THE STATUS OF MY ORDER?
Please email our customer care team at info@typologiepaperco.com and they will be happy to let you know the status of your order should you have any questions or concerns.
 
WHAT IS YOUR RETURN POLICY?
Every purchase is made to order. Because of this, we do not accept returns. If you have an issue with your order or it arrived damaged, please contact us at info@typologiepaperco.com
 
CAN TYPOLOGIE PAPER CO ASSIST WITH GIFT GIVING AND BULK ORDERS?
You are welcome to email info@typologiepaperco.com with the details of your event or bulk order and our team will respond to you shortly regarding your request.
 
ARE YOU AVAILABLE FOR CUSTOM PROJECTS?
Absolutely! You can view our custom products here or contact us a info@typologiepaperco.com.